COVID-19 Update – 24th March 2020
In response to the latest Government announcements we want to reassure our customers that we are still fully operational and working within Government guidelines on social distancing. We have had notice from a number of Italian suppliers that, in keeping with the latest directives from the Italian Government, they are temporarily stopping production until the 5th of April. We believe we have more than sufficient stock in house and in transit to cover our business needs.
If you haven’t already got a login for our B2B website (www.dualpumps.co.uk) then please contact our sales office as ordering online will ensure your orders are processed as quickly as is possible should we experience staff shortages in our sales office.
COVID-19 Company Statement – 17th March 2020
The management of Dual Pumps Ltd would like to reassure our customers and suppliers that we are taking the current situation very seriously and following the latest Government and NHS guidelines to try and minimise the potential spread of the virus and any disruption to the supply of goods. The health and security of our employees and customers is our highest priority.
At this point in time no employee within Dual Pumps Ltd has been tested positive
In addition to precautions issued by Public Health England, such as extended personal hygiene measures, including hand washing and sanitising, Dual Pumps is also implementing the following precautions and actions to limit the risk of a possible contamination of COVID-19:
- Where possible we have staff working from home.
- Sales visits to customers have been cancelled.
- Systems have been amended to limit the interactions between members of staff.
- Work stations have been moved or relocated within the building to further limit interactions between staff.
- Only critical visitors are allowed on site.
- No contact with truck drivers from external transportation companies is allowed.
We normally carry 3-4 months stock for normal sales and are continuing to receive shipments from our suppliers in Italy, USA and China on a daily basis. Our Italian suppliers are offering assurances that production capacity remains good but things are changing on a daily basis. Couriers are experiencing delays at borders but deliveries are getting through. With this in mind we have already made and implemented measures to further bolster our stock levels.
Despite our healthy stock we advise customers to place orders and, if deemed necessary, place forward orders for critical components to enable us to get orders in the system. We’d also advise contacting our sales office to set up a login for our B2B website (www.dualpumps.co.uk) to enable you to place orders should we experience staff shortages in the Sales Office.
Please let us know if you have any special requirement for the coming shipments or any other concerns or questions.
We will keep you informed on an ongoing basis.